Need help with questions, account issues, technical concerns or general feedback? Contact us via live chat, email or phone for direct assistance. Use email for document uploads and account updates; phone or live chat for urgent matters. Our support team handles account queries, deposits and withdrawals, basic troubleshooting and general feedback. Messages are triaged and routed to the correct channel so you get a clear next step and can return to play quickly.
| Department | Contact |
|---|---|
| Customer support | [email protected] account, technical and general queries including document uploads |
| General enquiries | [email protected] corporate and billing enquiries company admin |
| Affiliate enquiries | [email protected] partner program queries |
| Payments | [email protected] deposits, withdrawals and payment queries |
| Phone (support line) | +61 2 9384 7219 |
| Working hours | Mon-Fri, 09:00-18:00 AEST |
Email Support
Email is the preferred contact method for detailed requests, account issues or matters requiring explanations or documents. Please include a clear subject line and attach any relevant files. Ensure your contact details are up-to-date and include your account ID so we can process requests faster and avoid unnecessary delays.
Contact Form
Response Time
Support response times vary. Most enquiries are answered within one business day. Simple account or payment questions often get quick replies; complex matters such as KYC checks, disputed transactions or investigations may take longer depending on their nature and required documentation. If you need urgent help, use live chat for fastest response or email full details so we can prioritise your case.
Feedback
Send us your feedback, suggestions or ideas to help improve the site. Report bugs, request features or suggest payment options and our team will review every message carefully. Feedback helps us improve navigation, optimise features and prioritise fixes. Use live chat or email to get your message through - we read submissions and act on the most useful suggestions.