User Privacy Policy
We operate KingBillyWin Casino and this Privacy Policy explains how we collect, use and protect your information when you use our casino services. The page covers the categories of data we collect, the purposes for processing, cookies and tracking, user rights and how data is shared with service providers. Read the sections below for practical details on access, correction and deletion, and for information about retention and updates. Using the site indicates acceptance of these practices where permitted by local law.
Types of data collected
Personal data - name, email, date of birth, postal address and identity documents when KYC is required. Contact details for account verification and customer support.
Technical and device data
IP address, device type, browser, operating system, mobile identifiers, session logs and location data derived from IP or device settings. Platform performance data for troubleshooting.
Transactional and gameplay data
Deposit and withdrawal records, payment method details (cards, crypto, PayID, POLi, Neosurf), bet history, wins/losses, bonuses claimed and loyalty activity. Records needed for account and payment processing.
How information is used
Account operations - to create and maintain accounts, verify identity, process deposits and withdrawals, and deliver requested services. Safety and fraud prevention - to detect and prevent abuse and unauthorised access.
Service delivery and support
Respond to support requests, resolve disputes, and provide transactional notices. Compliance - to meet legal obligations such as anti‑money laundering checks and age verification where required.
Data protection and security practices
Encryption and access controls are used to protect personal and payment data in transit and at rest. Account access is protected by passwords and optional two-factor methods if available. System logs and backups are retained to support security and recovery.
Retention and minimisation
Data is kept only as long as necessary for the purposes listed, legal obligations, dispute resolution and fraud prevention. Unnecessary fields are not routinely collected and access is limited to staff and service providers with a need to know.
Cookies and tracking technologies
Cookies, pixels and similar technologies are used for session management, fraud prevention, analytics and to display relevant content. You can manage cookie preferences via the site controls or through your browser. Third-party tools may set their own cookies.
User rights regarding their data
Access - request a copy of personal data held about the account. Correction - request updates to inaccurate or incomplete information. Deletion - request removal where retention is not required by law. Export - request transferable copies of your data where technically feasible.
How to exercise rights
Submit requests through account settings or contact support. We will verify identity before fulfilling requests. Some requests may be limited by legal, security or operational requirements (for example, retention for anti‑money laundering).
Data sharing and third parties
Service providers - payment processors, KYC/ID services, game providers, hosting and analytics vendors process data on our behalf. Legal requests - data may be disclosed to comply with legal or regulatory obligations. Aggregated or anonymised data may be shared for analytics.
Updates to this policy
Policy changes will be posted on this page with the effective date. Material changes may be notified via account messages or email. Continued use of the service after updates indicates acceptance where permitted by applicable law.